Shipping

No Gods No Masters ® is a EU merchant based in Italy.

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ogodsnomasters.life ships via Fedex Priority International or DHL Priority International worldwide. All shipments originate from Italy.

Orders received by 2pm CET (Central European Time) will more likely to be processed on the same day. All the others will be processed on the next business day.
Shipping times for regular service in 
major European and Worldwide areas are 1-3 business days. NGNM accepts no responsibility for delays. 

Shipping costs vary from country to country. The prices are shown to the final order. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on orders@nogodsnomasters.life .
For all 300€+ orders, shipping is free.

nogodsnomasters.life reserves the right to request additional shipping costs from the customer on orders for multiple items whose total weight exceeds 2kg, or if delivery is in a remote area. In case of the latter, arrangements can be done for access point delivery. In that case, NGNM's customer service info@nogodsnomasters.life will contact the customer prior to sending the package.

If you are shopping from outside EU you may have to pay for inbound duties and /or local VAT.
Please know that inbound duties and VAT aren’t avoidable, refundable, nor the order can be cancelled or sent back to avoid paying them. Customer is legally bound to paying them upon ordering on nogodsnomasters.life.
Please get familiar with your local authorities about special trade treaties between Italy and your country, and see if any of these charges apply to you or not.

NGNM is not responsible, nor is knowledgeable in any way, for instructing customers about inbound/VAT charges, nor is responsible for refunding them in case of a return.
Please know that all custom duties calculators are just estimates, and that the actual & final charges are calculated only by the UK customs authorities and charged via the shipping carrier.

As of January 1st, 2021 UK has left the European Union. 
As a result, all orders shipped from 1st Jan 2021 to the UK and Northern Ireland are now subject to new VAT, inbound duties, and customs regulations.
Read here how you can shop on nogodsnomasters.life under the new Brexit rules.

Returns

Returns must be notified within 14 days of receipt by filling out this form at the RETURNS CENTER (accessible at the bottom of the page).
Items can be returned for a full refund or a size exchange.
Important: in order to reduce size exchanges to a minimum, we encourage all customers to contact our customer service via email or via our convenient Whatsapp chat to be guided with sizing.

All item/s must be returned within 14 calendar days from the date of notification. Products MUST be returned in their original packaging with hang tags and other labelling.
All items that have been tried on, must be returned in their 
original state, which means that there are no visible marks on the materials, no hair, skin on the fabrics, no deformation of fabric or fit, and that are tightly fold in their original plastic cover.
Upon receiving them, all items are then subject to a final check by NGNM to assess whether they're in their original state and if the item can be sold to another customer.
If the item has been damaged or changed from its original state, we're sorry, but no refund will be made.

In case of an extra-EU return, please get in touch with our customer service first by emailing us at orders@nogodsnomasters.life and they'll guide you through the process.
Please know that, for extra-EU returns, customs fees and duties paid at import, aren’t refundable. 

Returns are not free.
The customer is responsible for returning items at his/her own expense.
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