Shipping

No Gods No Masters ® is a EU merchant based in Italy.

n
ogodsnomasters.life ships via Fedex Priority International or DHL Priority International worldwide. All shipments originate from Italy, while most of our products are made in Italy, and for a couple of items, made in the EU.

Please know that there are several trade agreements between Italy or the EU and a few extra EU countries where in some cases forego custom duties:
USA - According to a trade agreement between Italy and the US, all apparel orders shipped to the US, under the value of 800$, benefit for no custom duties. Taxes are not applied to orders shipping from outside the US.

Canada - According to CETA, online orders coming from the EU enjoy a preferential origin treatment (made in Italy, made in the EU), foregoing custom duties. 
VAT may still apply, check with your authorities.

Japan - Trade agreement with Italy, where 
online orders enjoy a preferential origin treatment (for products like fashion made in Italy), forego custom duties. VAT may still apply, check with your authorities.

UK - despite of Brexit, NGNM is now offering paid custom duties and VAT on all orders to all UK and Northern Ireland ordersRead here more infos.

Order Processing:
All orders received by 2pm CET (Central European Time) will more likely to be processed on the same day. Alternatively they'll be processed on the next business day.
Shipping times for regular service in 
major European and Worldwide areas are 1-3 business days. NGNM accepts no responsibility for delays. 

Shipping costs vary from country to country, and are shown to your final order. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on orders@nogodsnomasters.life .
For all 300€+ orders, shipping is free, worldwide.

nogodsnomasters.life reserves the right to request additional shipping costs from the customer on orders for multiple items whose total weight exceeds 2kg, or if delivery is in a remote area. In case of the latter, arrangements can be done for access point delivery. In that case, NGNM's customer service info@nogodsnomasters.life will contact the customer prior to sending the package.

Custom Duties and VAT:
If you are shopping from outside EU you may have to pay for inbound duties and /or local VAT.
Please know that inbound duties and VAT aren’t avoidable, refundable, nor the order can be cancelled or sent back to avoid paying them. Customer is legally bound to paying them upon ordering on nogodsnomasters.life.
Please get familiar with your local authorities about special trade treaties between Italy and your country, and see if any of these charges apply to you or not.

NGNM is not responsible, nor is knowledgeable in any way, for instructing customers about inbound/VAT charges, nor is responsible for refunding them in case of a return.
Please know that all custom duties calculators are just estimates, and that the actual & final charges are calculated only by the customs authorities and charged via the shipping carrier.

Returns

Returns must be notified within 14 days of receipt by filling out this form at the RETURNS CENTER (accessible at the bottom of the page).
Items can be returned for a full refund or a size exchange.
Important: in order to reduce size exchanges to a minimum, we encourage all customers to contact our customer service via email or via our convenient Whatsapp chat to be guided with sizing.

All item/s must be returned within 14 calendar days from the date of notification. Products MUST be returned in their original packaging with hang tags and other labelling.
All items that have been tried on, must be returned in their 
original state, which means that there are no visible marks on the materials, no hair, skin on the fabrics, no deformation of fabric or fit, and that are tightly fold in their original plastic cover.
Upon receiving them, all items are then subject to a final check by NGNM to assess whether they're in their original state and if the item can be sold to another customer.
If the item has been damaged or changed from its original state, we're sorry, but no refund will be made.

In case of an extra-EU return, please get in touch with our customer service first by emailing us at orders@nogodsnomasters.life and they'll guide you through the process.
Please know that, for extra-EU returns, customs fees and duties paid at import, aren’t refundable. 

Returns are not free.
The customer is responsible for returning items at his/her own expense.
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