Shipping and Returns
1- SHIPPING
No Gods No Masters® is a EU merchant based in Italy.
nogodsnomasters.life ships via Fedex Priority International or DHL Priority International worldwide, TNT/Fedex of domestic.
All shipments originate from Milan-Italy, therefore you may pay custom duties depending on where you live.
Please know that there are several trade agreements between Italy (or the EU) and a few extra EU countries where in some cases forego custom duties:
USA - According to a trade agreement between Italy and the US, all apparel orders shipped to the US, under the value of 800$, benefit for no custom duties. Taxes are not applied to orders shipping from outside the US.
Canada - According to CETA, online orders coming from the EU enjoy a preferential origin treatment (made in Italy, made in the EU), foregoing custom duties. VAT may still apply, check with your authorities.
Japan - Trade agreement with Italy, where online orders should enjoy a preferential origin treatment (for products like fashion made in Italy), and forego custom duties. VAT may still apply, check with your authorities.
UK - under Brexit import laws, goods from preferential EU origin should be subject to no custom duties. However, it's upon UK customs to determine whether they're owed or not.
Both VAT & duties are always upon the end customer to settle with the authorities before receiving the shipment.
Most of NGNM's products are made in Italy, and just a handful is made in the EU.
Order Processing:
All orders received before 2pm CET (Central European Time) will more likely to be processed on the same day. Alternatively they'll be processed on the next business day.
Shipping times for regular service in major European and Worldwide areas are 1-3 business days. NGNM accepts no responsibility for any delay your shipment may have.
Shipping costs vary from country to country, and are shown to your final order. **
Important: nogodsnomasters.life reserves the right to request additional shipping costs from the customer on orders for multiple items whose total weight exceeds 2kg, or if delivery is in a remote area (carriers charge more). In case of the latter, should an access point/drop-off be available, arrangements can be done for a pick up c/o the access point delivery instead, if at all available, to avoid an extra charge. NGNM's customer service orders@nogodsnomasters.life will contact the customer prior to sending the package.
NOTE: In an effort to minimise costly returns, please get in touch with Customer Service before placing an order to ensure that you've picked the correct size.
Each time an item is returned, both you / the customer and us pay a price.
This cost can be avoided by simply checking your size with our Customer Representatives. Size charts are useful BUT they don't consider how you'd like the item to fit on you, or your body shape. Our representatives can help you with the correct size also according to past clients purchases/fit.
Contact us via the Whatsapp widget on each page, or the live Chat widget (if you don't have Whatsapp, or simply email us at orders@nogodsnomasters.life .
Free shipping for 300€+ orders, worldwide, unless the delivery is in a remote area. In this case NGNM has the right to request payment for the excess (remote area charge) the carrier applies to the total shipment.
Custom Duties and VAT:
If you are shopping from outside EU you may have to pay for inbound duties and /or local VAT.
Usually it's the carrier (Fedex or DHL) who will contact you for payment of customs and VAT.
Please know that inbound duties and VAT aren’t avoidable, refundable, nor the order can be cancelled or sent back to avoid paying them. The customer is legally bound to paying them upon ordering on nogodsnomasters.life.
Please get familiar with your local authorities about special trade treaties between Italy and your country, and see if any of these charges apply to you or not.
NGNM is not responsible, nor is knowledgeable in any way, for instructing customers about inbound/VAT charges, nor is responsible for refunding them in case of a return.
Please know that all custom duties calculators are just estimates, and that the actual & final charges are calculated only by the local customs authorities and charged via the shipping carrier.
2- RETURNS & SIZE EXCHANGES
Important: Please file your return at this link RETURNS CENTER.
Please do not send your items to our office address. Everything needs to be returned following the instructions provided by filing the return at the RETURNS CENTER.
Returns which are not filed via the Return Center will not be accepted.
If you haven't shopped with us before, and in order to avoid costly returns, please contact our customer service via email or our Whatsapp chat widget PRIOR to placing an order. Our customer service will be happy to guide you with sizing.
• Returns must be notified within 14 days of receiving your package by filling out this form at the RETURNS CENTER (accessible at the bottom of any page on our site).
• Items can be returned for a full refund, a store credit or a size exchange.
NGNM will take up to 14 working days to process your return from the date the return was filed through the form.
• All item/s must be first approved and then returned within 7 calendar days from receiving the approved return notification. Don't send in your product prior to receiving a confirmation for your return. NGNM won't accept returns if not previously filed via the system and approved by our team.
• Products MUST be returned in their original packaging with hang tags and other labelling.
• All items that have been tried on, must be returned in their original state, which means that there are no visible marks on the materials, no hair, skin or soil on the fabrics, no deformation of fabric or fit.
• Each item must be tightly folded in their original transparent plastic cover.
Upon receiving them, all items are subject to a final check by NGNM to assess whether they're in their original state and if the item can be re-sold to another customer.
Failing to comply with the original state rule, means that no refund will be made to the customer, or that the product is not eligible for a size exchange.
In this case the product will be sent back to the customer at their own expenses.
Please know that, for extra-EU returns, customs fees and duties paid at import, aren’t refundable. Returns are not free.
Returns/Size Exchange for EU
Please file your return at this link RETURNS CENTER.
Customers ship back the item at their own expense to NGNM's logistic facility in Italy. Make sure to send the parcel with a tracking system, as NGNM is not responsible for lost parcels.
Items can be returned for a full refund or a size exchange.
In case of returning for size exchange, NGNM pays for the second shipment to the customer.
In case of a refund, it needs to be processed within 20 days from date of purchase, which means that the item/s need to be received at our facility within 20 days from placing the order.
If the merchandise is received at our facility past the 20th day from the order date, and if VAT has already been paid on your behalf, NGNM is entitled to refund the price of the item MINUS the VAT paid.
Returns/Size Exchange for UK
Please file your return at this link RETURNS CENTER.
Customers ship domestically the item/s at their own expense to our UK base, but only AFTER filing the return at NGNM's RETURNS CENTER platform.
Make sure to send the parcel with a tracking system, as NGNM is not responsible for lost parcels.
Items can be returned for a full refund or a size exchange.
In case of returning for size exchange, the exchanged product will be shipped out from Italy.
NGNM will pay for the second shipment, but the customer is responsible to settle possible customs/VAT charges directly with the carrier (Fedex-DHL) on the exchanged order .
In case of a refund, NGNM will refund the amount of the order net of shipping fees, UK VAT, duties and custom fees (if any).
Returns/Size Exchange for Extra UE - US and Rest of the World
Please file your return at this link RETURNS CENTER.
Customers ship the item at their own expense.
However, NGNM can offer a preferred Fedex rate which includes producing and preparing all the paperwork needed (Commercial Invoice, Custom Declaration, Preferential origin statement etc.) and labels.
After filing the return at the RETURN CENTER , please contact our Customer Support email them at orders@nogodsnomasters.life , and ask to quote you the preferred return Fedex rate.
Items can be returned for a full refund, or a size exchange.
In case of returning for size exchange, NGNM pays for the second shipment, but is not responsible for any customs/VAT charges on this second inbound or outbound shipment (should there be any) - the customer is responsible to settle these directly with the carrier (Fedex or DHL), or with No Gods No Masters®.
3- SALES & PROMOTIONS
Exceptions to refunds and size exchanges: Sales & Promotions
Within the EU:
Flash Sales, Pink Friday, End of the Season Sales: for products sold at a discount during these special promotions within the EU, they may be returned for a size exchange but not for a refund.
When a promotion is labelled with all sales are final, it means that no return/refunds are allowed.
If the product is available to be sized up/down from the one originally purchased, NGNM then allows for a size exchange*.
Should it not be possible to size up/down because the product is sold-out, the product cannot be returned nor refunded.
*For all products purchased during a sale, and requesting for a size exchange, the EU customer is responsible for both the cost of the return and for the second shipment back to them (which will be quoted by our customer service).
UK, US and rest of the world:
Flash Sales, Pink Friday, End of the Season Sales: for all UK, US and the rest of the world orders, when a promotion is labelled with all sales are final, it means that no return/refunds are allowed.
If unsure, please contact our customer service for guidance on terms & conditions, sizing, via whatsapp, chat or emailing us at info@nogodsnomasters.life .
During promotionals periods, the company has the right to remove free shipping for orders over 300Euros worldwide, please check the conditions of each sale listed on the collection page.